The Israel Guide
Privacy Policy
How The Israel Guide collects, uses, and stores personal information when you enquire about or book a private tour with Ilya Pevzner. This policy complies with Israel's Privacy Protection Law (PPL), including Amendment No. 13 (5784-2024).
Introduction
Ilya Pevzner ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.theisraelguide.co.il and use our tour guide services.
Information we collect
When you contact us or book a tour, we may collect your name and contact details (email address, phone number), tour preferences and group size, preferred tour dates, and any special requests or requirements you share with us.
When you visit the website, certain information may be collected automatically: IP address and device information, browser type and operating system, pages visited and time spent, and referring website addresses.
How we use your information
We use the information we collect to respond to enquiries and provide customer support, to process and confirm tour bookings, to communicate with you about your tours, to improve the website and services, and to comply with legal obligations.
Sharing your information
We do not sell your personal information. We may share it with trusted service providers who help operate the website (hosting, analytics), when required by law or to protect our rights, or otherwise only with your explicit consent.
Data security and retention
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 2 years unless you request earlier deletion.
Your rights under Israeli law
Under Israel's Privacy Protection Law, you have the right to access the personal information we hold, request correction of inaccurate or incomplete data, request deletion (subject to legal exceptions), object to processing for direct marketing, and withdraw consent you have previously given.
To exercise these rights, email 1velotour@gmail.com or call +972-544530389. You may also file a complaint with the Israel Privacy Protection Authority (PPA) if you believe your privacy rights have been violated.
Children's privacy and policy changes
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time. Changes are posted on this page with an updated revision date.