# Privacy Policy

How The Israel Guide collects, uses, and stores personal information when you enquire about or book a private tour with Ilya Pevzner. This policy complies with Israel's Privacy Protection Law (PPL), including Amendment No. 13 (5784-2024).

## Introduction

Ilya Pevzner ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.theisraelguide.co.il and use our tour guide services.

## Information we collect

When you contact us or book a tour, we may collect your name and contact details (email address, phone number), tour preferences and group size, preferred tour dates, and any special requests or requirements you share with us.

When you visit the website, certain information may be collected automatically: IP address and device information, browser type and operating system, pages visited and time spent, and referring website addresses.

## Cookies and similar technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Under Israel's Privacy Protection Law, we inform you about our use of these technologies.

Essential cookies are required for the website to function and cannot be disabled. Analytics cookies (for example Vercel Analytics) help us understand how visitors use the site with anonymized data. Third-party services such as the WhatsApp chat widget may set their own cookies under their own policies.

You can view, delete, or block cookies in your browser. Blocking some cookies may affect how the site works.

## How we use your information

We use the information we collect to respond to enquiries and provide customer support, to process and confirm tour bookings, to communicate with you about your tours, to improve the website and services, and to comply with legal obligations.

## Sharing your information

We do not sell your personal information. We may share it with trusted service providers who help operate the website (hosting, analytics), when required by law or to protect our rights, or otherwise only with your explicit consent.

## Data security and retention

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 2 years unless you request earlier deletion.

## Your rights under Israeli law

Under Israel's Privacy Protection Law, you have the right to access the personal information we hold, request correction of inaccurate or incomplete data, request deletion (subject to legal exceptions), object to processing for direct marketing, and withdraw consent you have previously given.

To exercise these rights, email 1velotour@gmail.com or call +972-544530389. You may also file a complaint with the Israel Privacy Protection Authority (PPA) if you believe your privacy rights have been violated.

## Children's privacy and policy changes

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. Changes are posted on this page with an updated revision date.